Terms & Conditions

Booking Confirmation

After making a web boking or telephone booking with Bluebird cars, you will receive a journey details email with your booking reference number. Also, you will receive a text confirmation when you made a telephone booking with UK mobile number only.

Driver Information and vehicles details:

You will receive e-mail confirmation at least one hour before picking up time when the journey has been assigned to a driver. This will contain the driver’s name and Vehicle details i.e. what the registration number and colour of the vehicles. You will also get our direct telephone number to talk to an operator.

Liabilities:

Bluebird Cars does not take any responsibility for missed the flight for the following reason: heavy traffic, road closer, poor weather condition, accident, breakdown, and unfortunate circumstances.

No responsibility will take if the passengers do not wait for the driver at the pickup area and take alternative transport. You will not get your refund.

Type of vehicles and additional passenger and luggage:

Bluebird Taxis (cab) will not take any responsibility if the luggage/passengers exceed the capacity of the vehicles booked. This is TFL requirement to all the luggage to fastened in the boot of the vehicles. So, please take extra care when choose the vehicles. If you are not sure what type of vehicles you want to book, please give us a call on +44(0)2078983456

We do not take any animals in our car unless guide dog. If you want to take any animals, please give us call before you made any booking with us. We will send you pets friendly driver depends on availability. Without informing us your journey will be cancelled and we will not take any responsibility and your money will not be refunded.

Date and Flight number:

As a customer, you are fully responsible to give us exact information about your journey. You are responsible to give exact date and time to arrivals in the airport and exact flight number. If you give us wrong flight number, we will not track your flight information. Any misinformation will result to cancel your booking and the fare will not be refunded.

Payment:

We accept all major credit/debit card. You can also pay cash to the driver. Any cash booking we take 30% deposit before we send the driver. We also accept bank transfer to company account number.

Please note that on 25th and 31st of December we charge double fare due to public holiday.

Additional pickup and drop offs:

If you do not add any additional pickups and drop Opp’s location when you book your journey, we will charge any additional pickups and drop offs. We charge £5 per miles for any additional pickups and drop Opps.

Any additional waiting charges:

Any airport or cruise pickups we allow one-hour free waiting time from the actual flight land to the airport. After one hour waiting time will be charge regardless of any reason. we charge £25 an hour.

Any pickups from hotel or house, we allow extra five minutes free of charges. After five minutes we charge 50p per minutes.

Tools charge:

Tools charges are not including with your fare. The diver will ask for tool charge separately.

Any amendment and re-booking:

Any amendment or Re-booking must be made with the office. You can either call us on 02078983456 or visit our website to re-book or any amendment for your Taxi (cab). You will get e-mail confirmation for any amendment or re-booking with us. Driver does not have any authority to amendment or re-book any journey.

Routes:

The driver will take his own routes, or he will use his own navigation to use the routes. The driver might change the routes for the following reasons: traffic, route closures, diversion.

Cancellations and no show:

Bluebird cars accept any cancellation in advance giving us at least 6 hours’ notice. There will be a £6 or 10% whichever is the higher transaction charge will be deducted for each journey. All cancellations must be made via e-mail, or you call us on 02078983456

Any cancellation after 6 hours’ notice will not be accepted and you will not get your money refund.

Also, no money will be refunded if the passenger does not show up at the pickup point or pick up time for pre book journey. This will include wrong date and time when you prebook your journey.

Complaints:

Any complaints we take it very seriously. Any complaints must be in writing to us within 15 days. You can e-mail us info@bluebirdcar.co.uk. We will get back to you within 10 days. Some calls are recording for quality and training purpose.